Privacy policy

Below we inform you about the type, scope and purpose of the processing of your personal data when using our shop at the address "www.playground-coffee.com". Personal data is any information relating to an identified or identifiable natural person.

1. person responsible

The controller within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data. For the personal data processed in this store, the controller within the meaning of the GDPR is Playground Coffee GmbH, Detlev-Bremer-Str 21, 20359 Hamburg, phone 040 60854639, e-mail store@playground-coffee.com (hereinafter referred to as "we").

2. when you visit our website

When you visit our website, our server collects the following information from your end device: browser type and version, operating system, the previously visited website ("referrer"), IP address and time of the page request.

We collect and process this data in order to ensure the trouble-free operation of our website and to be able to recognise, ward off and pursue any misuse of our services. Furthermore, we use the collected data for statistical purposes, for example to evaluate which end devices and browsers are used to access our shop, in order to continuously adapt and improve our offer to the needs of the users on this basis. This data processing is based on Article 6(1)(f) DSGVO.

We will delete all of the above personal data no later than twelve months after it has been collected.

3. when you order from us

When you place an order in our shop, we process your name, delivery address and e-mail address as you provide them during the ordering process. If you voluntarily provide additional data when placing your order (e.g. a different billing address or a telephone number), we also process this data.

We process this data electronically for the proper performance of the contract, in particular for delivery, invoicing, posting payments and processing returns and complaints. If we are obliged to provide you with updates for a digital product or for a product with digital elements, we also process your contact data for this purpose. This data processing is based on Article 6(1)(b) DSGVO.

We keep this data until all mutual claims arising from the respective contractual relationship with you have been settled in full and the retention periods under commercial and tax law to which we are subject have expired.

For the conclusion of a contract between you and us, it is necessary that we receive your name, the delivery address and your e-mail address. The necessity of providing this data results from legal regulations (such as § 312i para. 1 item 3 BGB, § 14 para. 4 UStG). Without providing this data, you can therefore not conclude a contract with us.

When deciding on the conclusion of a contract, we refrain from automated decision-making and profiling.

4. customer account

You can optionally create a customer account in our online shop. The data required for this and processed by us result from the input mask for opening the customer account. The customer account is set up exclusively at your request. The legal basis is therefore your consent pursuant to Article 6(1)(a) DSGVO. We keep the personal data associated with the customer account until you delete the customer account or you ask us to delete it. For personal data from contracts already concluded, the retention periods as set out in the section "When you order from us" apply, irrespective of the existence of the customer account.

5. delivery and payment

To the extent that we ship physical goods pursuant to the purchase agreement, we will provide UPS (United Parcel Service Deutschland S.à r.l. & Co. OHG, 41460 Neuss) as the shipping service provider for the purpose of delivering the shipment, including, if applicable, a prior email notification regarding the expected delivery time, and for the purpose of any return of your shipment to us pursuant to Article 6(1)(b) of the GDPR.

If an order contains goods which, for reasons of legal protection of minors, may only be delivered to persons of legal age, we instruct the deliverer to check the age of majority of the recipient on delivery by means of a personal document. Without this proof of age, the deliverer may not hand over the item. If the deliverer is unable to hand over the item due to a lack of proof of age, we will be informed of this circumstance. The legal basis for the processing is Article 6(1)(b) DSGVO (performance of contract).

For the payment of your purchase, the payment service provider selected by you collects and processes your name, your e-mail address, your card or account number and/or other data, insofar as this is necessary for the payment method selected by you. In this respect, the contract and data protection provisions of the payment service provider selected by you apply in addition.

When we receive a payment, we process the data transmitted to us by the payment service provider.

When we receive a transfer to our account, we process in particular the name of the transferring account holder, the account number (IBAN and BIC) and the purpose of the transfer.

The processing is based on Article 6(1)(b) DSGVO. We keep this data stored until all mutual claims arising from the respective contractual relationship with you have been settled in full and the retention periods under commercial and tax law to which we are subject have expired.

6. processors

To support our operational processes, we use the services of BillBee (BillBee GmbH, 32756 Detmold) as a processor in accordance with Article 28 DSGVO.

For the operation of our website on the Internet, we use the technical services of Shopify (Shopify International Limited, Dublin 4, D04 XN32, Ireland) as a processor in accordance with Article 28 DSGVO.

7. contacting

If you use the contact form on our website, we process the data you enter in the form, in particular your name, your e-mail address and your message.

When you send us a message via email, we store your message along with the sender information transmitted with it (name, email address, and, if applicable, additional information added by your email program and the transmitting servers). For the receipt, storage, and transmission of emails, we use the services of Host Europe (Host Europe GmbH, 51149 Cologne) as a processor in accordance with Article 28 of the GDPR.

The legal basis for this data processing is our legitimate interest in answering your message and also being able to respond to any follow-up questions from you (Article 6(1)(f) DSGVO). We delete the data collected with your message no later than twelve months after the last communication with you regarding your request, subject to the provision in the following paragraph.

If you send us a legally relevant declaration regarding the contractual relationship (e.g. a revocation or a complaint), the legal basis for the processing, regardless of the transmission channel, is also Article 6(1)(b) DSGVO. In such a case, we will delete the data related to your declaration as soon as all mutual claims arising from the contractual relationship have been finally settled and the retention periods under commercial and tax law have expired.

8. newsletter

If you have subscribed to our newsletter, we will inform you by email about new offers and features of our shop. You will not receive more than one newsletter per week. You can informally object to the use of your e-mail address for advertising purposes at any time without incurring any costs other than the transmission costs according to the basic rates.

This data processing is based on your consent in accordance with Article 6(1)(a) DSGVO. If you revoke your consent to the use of your email address for advertising purposes, we will delete your email address from our newsletter distribution list.

We use the service of the company The Rocket Science Group (5000 Atlanta, GA 30308 USA) as technical service provider for the dispatch of our newsletter (processor according to Article 28 DSGVO).

9. google services

Provided you have given your consent, we use certain Google services on our website. If you visit our site from a location in the European Union, Norway, Iceland, Liechtenstein, or Switzerland, “Google” refers to Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; otherwise, it refers to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For general information about Google's use of data, please visit Google at https://policies.google.com/technologies/partner-sites ("How we use data from websites or apps where our services are used").

10. google analytics

If you have given your consent, we use Google Analytics, a web analytics service provided by Google. Google places cookies on your device. These cookies allow Google to collect information about how you use our website. This information is transmitted to a Google server, analyzed there, and made available to us. We use this information to better understand what interests our website visitors, how effective our advertising materials are, and how we can improve our offerings.

The legal basis for this processing is your consent (Article 6(1)(a) of the GDPR).

Google acts as our data processor (Article 28 of the GDPR) for the purpose of generating usage analytics, based on a data processing agreement that incorporates the EU Standard Data Protection Clauses. You can view the terms of the agreement with Google (“Data Processing Terms”) online atprivacy.google.com/businesses/processorterms.

We use Google Analytics with activated IP anonymization. This means that your IP address is usually shortened within the scope of the DSGVO in such a way that it is no longer possible to draw conclusions about you from the IP. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The IP address transmitted by your browser will not be merged with other Google data. You can prevent the storage of cookies by adjusting your browser software accordingly.

11. google maps

If you have given your consent, our website uses “Google Maps,” a Google feature for displaying street maps and aerial images. The image data used to display “Google Maps” is downloaded directly from Google to your device when you visit a page that contains such street maps or aerial images. As a result, Google obtains your IP address, operating system, browser type, browser version, and, if applicable, your location, and evaluates this data for its own business purposes.

12. Facebook Pixel, Custom Audience, Conversion Tracking

On our website, we use the “Facebook Pixel” service provided by Facebook (Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; or, if you are located in the United States or Canada: Meta Platforms Inc., 1 Hacker Way, Menlo Park, CA 94025, USA). This technology allows us to define visitors to our website as a target group (“Custom Audience”) for advertisements delivered by Facebook (“Facebook Ads”). To do this, we analyze your user behavior using an invisible image file that we integrate into our website and use this to identify products or topics that interest you. With Facebook Pixel, we can also determine the effectiveness of Facebook Ads, specifically whether and how you respond to an advertisement from us (“Conversion Tracking”).

This data processing is carried out on the basis of Article 6(1)(f) DSGVO, namely in our legitimate interest to advertise our offers primarily to those groups of people who are likely to be interested in our products and to analyse the effectiveness of the online advertising we use.

13. Your Rights

You have the following rights in relation to the personal data we process about you:

You have the right to request confirmation from us as to whether we are processing personal data relating to you. If this is the case, we will inform you of the personal data stored about you and the further information in accordance with Article 15 (1) and (2) of the GDPR.

You have the right to have inaccurate personal data concerning you rectified without undue delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.

You may request that we delete the personal data concerning you without delay under the conditions of Article 17(1) of the GDPR, insofar as its processing is not necessary pursuant to Article 17(3) of the GDPR.

You may request us to restrict the processing of your data if one of the conditions of Article 18(1) of the GDPR applies. In particular, you can request the restriction instead of deletion.

We will notify any rectification or erasure of your personal data and any restriction of processing to all recipients to whom we have disclosed personal data relating to you, unless this proves impossible or involves a disproportionate effort. We will also inform you about these recipients if you so request.

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and may request that we transfer this data to another controller without hindrance, insofar as this is technically possible.

Insofar as data processing is based on your consent, you have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the data processing that took place until your revocation.

RIGHT TO OBJECT: ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, YOU MAY OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA RELATING TO YOU; this right to object exists in relation to that processing of data which is carried out on the basis of Article 6(1)(f) of the GDPR for the protection of legitimate interests on our part or on the part of a third party, unless your interests or fundamental rights and freedoms requiring the protection of personal data are overridden. If you exercise your right to object, we will no longer process the data concerned unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of you, or for the establishment, exercise or defence of legal claims.

IN THE EVENT THAT WE PROCESS PERSONAL DATA FOR DIRECT MARKETING PURPOSES (E.G. NEWSLETTER), YOU MAY AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES WITH THE CONSEQUENCE THAT WE WILL NO LONGER PROCESS YOUR DATA FOR SUCH PURPOSES.

If you consider that the processing of your personal data infringes the GDPR, you may lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement. This does not preclude other administrative or judicial remedies.